Website Privacy Notice

ACE Community Services Ltd
Privacy Notice

Effective Date: 24/07/2026
Last Updated: 24/07/2026

 

Introduction

ACE Community Services Ltd (“we”, “our”, or “us”) is committed to protecting the privacy and personal information of everyone who visits our website. This Privacy Notice explains what information we collect, how we use it, how we protect it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you acknowledge that you have read and understood this Privacy Notice.

 

Who We Are

ACE Community Services Ltd provides high-quality supported living and care services. We are the data controller for the personal information collected through this website.

 

Contact Details

ACE Community Services Ltd
Address: 11 Croydon lane south, Banstead, SM7 3AF.
Telephone: 07958268860
Email:

Data Protection Contact:

ICO Registration Number: ZA508817

 

Information We Collect

We may collect personal information when you:

  • Complete an enquiry or contact form.
  • Contact us by email or telephone.
  • Apply for employment through our website.
  • Subscribe to newsletters or updates (if applicable).

This information may include:

  • Name
  • Email address
  • Telephone number
  • Organisation name (where applicable)
  • Information contained within your enquiry or message

We may also automatically collect technical information including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Date and time of access
  • Website usage statistics

 

How We Use Your Information

We use your information to:

  • Respond to enquiries.
  • Provide information about our services.
  • Process recruitment enquiries and job applications.
  • Improve the functionality and performance of our website.
  • Maintain website security.
  • Prevent fraud or misuse.
  • Comply with legal and regulatory obligations.

We will only use your information for the purposes for which it was collected.

Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

  • Your consent.
  • Performance of a contract.
  • Compliance with legal obligations.
  • Legitimate interests, provided these do not override your rights and freedoms.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences.
  • Monitor website performance.
  • Analyse visitor usage.
  • Improve website functionality.
  • Protect website security.

You can control or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

  • Website hosting providers.
  • IT support providers.
  • Cloud service providers.
  • Professional advisers.
  • Regulatory authorities where required by law.
  • Law enforcement agencies where legally required.

Any third parties processing information on our behalf are required to keep your information secure and confidential.

Data Security

ACE Community Services Ltd takes appropriate technical and organisational measures to protect personal information.

These measures include:

  • Secure website hosting.
  • Encrypted communications where appropriate.
  • Password-protected systems.
  • Role-based access controls.
  • Antivirus and cybersecurity protection.
  • Regular software updates.
  • Secure cloud storage.
  • Staff training in information governance and data protection.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory, and contractual obligations.

Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request erasure of your information where applicable.
  • Request restriction of processing.
  • Object to processing.
  • Request transfer of your data where applicable.
  • Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details provided above.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy notices before providing any personal information.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in legislation, guidance, or our services. Any updates will be published on this page together with the revised effective date.

Contact Us

If you have any questions about this Privacy Notice or how we handle your personal information, please contact:

ACE Community Services Ltd

Email:
Telephone: 07958268860
Address: 11 Croydon lane south, Banstead, SM7 3AF.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.